Step 1: Confirm the Alert Rule Is Active
Open the Alerts page and check that the rule in question shows as active. A rule can be paused if it was manually paused or if your monthly quota was exhausted. Check your current month's alert delivery count against your plan limit from the Alerts page.
Step 2: Verify the Condition Was Actually Met
Check the Stock Detail page and confirm whether the price actually crossed your alert threshold during the session. If you expected a price_above alert at 250 LKR and the stock peaked at 248 LKR before retreating, the condition was not met and no alert should have fired. Use the 7-day chart view to check the precise intraday range.
Common Email Delivery Issues
Common WhatsApp Delivery Issues
WhatsApp delivery requires your number to be correctly connected in account settings. Go to Settings and verify the WhatsApp number shown is correct and the connection is confirmed. Also check whether you have exhausted your monthly WhatsApp notification limit for the current billing period.
If you suspect a systematic delivery issue, create a test alert with a price_above threshold slightly below the current price for a highly liquid stock like COMB or JKH. The alert should fire within minutes. This confirms whether delivery is working before you investigate rule-specific issues.